I have to say I am absolutely 100% satisfied with my purchase from Factory 21. Everything right from the initial ordering process, to the customization of my order, to the delivery time, to the mug itself, everything was perfect! :-)

Amanda replied in a timely fashion, she made a custom design, she accommodated my request for multiple colours (my main colour is pink but that's not fair for men to have to use a pink mug), the mugs arrived 2 weeks later (to Newfoundland, Canada), and they were exactly what I had ordered. The quality is great and everyone I have shown so far Loved them! :-) 

I highly recommend this company.