I worked with Babs Vong as my travel agent for my wedding and it was one of the best experiences I had! She was very responsive to all of our emails and responded within 24 hours which was one of the best things ever! All of my guests were complimenting on how responsive Babs was which made it reassuring that they were taken care of.

The only downside was the reservation form is not the most intuitive form, I'm not sure how it can be improved but, for some it was difficult to navigate through.

Lastly, the shuttle service that came with the room could use some improving so I'm not sure if the agency wants to research on other shuttle services, some of my guests had to wait 2 hours at the airport before they were transported to the hotel which was another 2 hours. Other then that everything was great!