We are getting married here in less than three weeks and I cannot get hold of our coordinator Nayeli.  She is our third coordinator to date.  The first 'Gustavos' was fired before we got to meet him.  Noone informed us until we turned up for our scheduled meeting with him.  Then, an hour and a half later, we were shown round by 'Daniella'.  She told us lots of information but gave us nothing in writing to confirm.  She promised to send out details of menus, flowers etc.  We contacted her to book the date, she responded to confirm but then could not be reached.  Weeks later we were contacted by Nayeli to be told that she was taking over as Daniella had left.  Nayeli has never responded to any of my emails in less than a week and we are now leaving for mexico in 13 days and I still have not have details of flowers, menus etc that I was promised nearly a year ago.  If you are planning to get married here, the location is unbeatable but the coordinator, in my experience leave a lot to be desired.  I can tell you how much we paid, because, of course, I still haven't had a final quote :(