tnx for sharing

There are many false statements in this review that I needed to address:

1. “Sproullie Designs keeps taking down their bad reviews” – Caitlin is referring to a review on Etsy in which there was a major miscommunication with one of our brides and an email the client never received. We reached out to the client and she voluntarily took her review down.

2. “Our start date came and went without any emails from Sarah or her team”. What she fails to mention, is that during that time, we squeezed in another order for her, which normally has a 5 week turnaround. We completed it from receiving the order to IN HER HANDS in 10 days. We exchanged several emails during that time. Yes, her other invitation order was put on hold during that time, but the second order was expedited at no additional cost.

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3. Re: program fans and place cards order. We took a very limited design schedule over the summer to accommodate a couple of vacations for myself and my three assistants. We work over 90 hours a week from January to May and take some family time during the summer. I sent an email in late June to my clients that had projects going on in early July to let them know that I would be in and out of the office for the next 3 weeks and that I would be occasionally available by email, but would be working on their projects remote from my office and would be in contact upon my return. Apparently she did not receive this email. I don’t know what happened to it, as I can see it in my outbox, but over the next week or so she sent several emails checking on the status of her order, which I did not respond to as I was not in my office, nor did I have consistent internet access where I was vacationing. When I did receive her emails, I immediately responded to let her know we were out of town, but there was plenty of time to complete her project. She responded and as far as I knew, everything was fine. I began design on her project.

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4. “I emailed Sarah to tell her [about cancelling the order] and she was happy to watch us go.” This is also not true. I’d already begun design work on her programs and never had received a deposit for them as I provide program design as a complimentary service to my previous clients. This is the email I received from Caitin, out of the blue, after we had exchanged several more emails and had continued moving forward with her project: “Sarah, At this point, we’ve decided to order through another company for our wedding programs. Thank you again for all the work you’ve done for us. We absolutely loved our save the dates, bridal shower invites, ceremony invites, and reception invites. Thanks again, Caitlin.” As a side note: Caitlin decided to cancel her order for seating cards before we cancelled the program order as the type of seating cards she wanted were out of her budget. I figured she’d just decided to go with another vendor who might be doing them cheaper (happens all the time) and I responded with: “OK. It’s been great working with you. Congratulations! All the best, Sarah”. I wasn’t “happy to watch them go”, especially since I’d done design work I wasn’t going to get paid for. Nor did I send her a bill for the program design. I felt bad about the missed email a couple weeks earlier and rather than try to recoup anything for my design time, simply wished her well.

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I have several emails from Caitlin in which she’s very happy about the 3 sets of invitations she received from us. I thought we’d parted ways pleasantly. If I’d had any indication otherwise I would have been happy to work something out with her. Unfortunately I was never give the opportunity, as her review was the first I’d heard from her since she cancelled her order.

This sounds similar to my experience with Sarah and her company. I knew that 100% positive feedback on Etsy was too good to be true. I will be writing a detailed review on my horrific experience with this company when I get a chance.

It seems silly that this is still going on months later...Even though you have now asked me to remove this review, I do not feel that I should take it down because I think people have a right to know what my experience was like and make decisions for themselves.

I was referring to the etsy post that was removed, but I was also referring to my weddingwire review which was taken down by you.

If adding my additional orders was going to be a problem (specifically, if it was going to affect my previous orders or "put them on hold"), it would have been nice to know. You could have let me know that things were going to take longer because of it. Instead, I had no idea why things were taking longer than expected.

Also, I did not go to another vendor because I couldn't afford your place cards. I had been told by you or someone from your company what the price was going to be for seating cards. When it finally came around to designing and paying for the seating cards, the price had more than doubled. You stated that there had been some sort of miscommunication with the price, but it was frustrating to me to find out how much the price had increased. And yes, at that point I had found another vendor who would do what I wanted for cheaper, but if it wasn't for all of the communication problems, I probably would have stayed with your company despite the more expensive price because I was happy with my previous paper products, and I wanted everything to match...

You've stated before that you sent an e-mail saying you'd be out of town, but I never received it. When you finally did respond to me, I felt that you were rude. And I truly think that that was uncalled for. Overall, I think that all of these problems came down to communication issues. If there had been better communication throughout this process, there probably wouldn't be a bad review up for your company.

I am not saying anything bad about your designs or your products. They are both great, and I was incredibly happy with the products that I did receive from you. However, the bad review is for all of the added (and unnecessary) stress that my husband and I had to go through so close to our wedding day.

I did update my review slightly just an fyi