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Coordinator Reviews
Euforia - Outstanding Customer Service
This is a review of:

Eventos Euforia

Detailed Ratings
Communication:
5.0
Performance:
5.0
Value:
5.0
ericaaxo99

By ericaaxo99, · 502 Views · 0 Comments

Pros: Denise - She's amazing
Cons: None

Overall, I can't say enough good things about Euforia.  We had our wedding at the Marina El Cid in Puerto Morelos, and Denise was recommended to us by the hotel.  She did an amazing job.  Everything was exactly as promised.  

 

We had some weather concerns on the day of our wedding, and Denise was able to adjust our entire event - moving the reception inside with only a few hours notice.  In the end, we actually preferred the inside venue - it worked out better for us.

 

We really appreciated the way Denise estimated our event.  She quoted us for absolutely everything we could possibly need to start with and then we were able to tweak and eliminate items based on our preferences and budget.

 

Flowers, Decor, Lighting and all the little touches were beautiful for our wedding.  Denise did a wonderful job of understanding our vision and executing it flawlessly.

 

Additionally, it was very nice that she is a native speaker of English.  Everyone at the resort spoke excellent English, but sometimes things get lost in translation - because Denise is American, we had no such issues and it just made the process easier.  She also speaks Spanish like a native.

 

Finally - one small story to let you know how much she cares about the events she manages.  My husband went to see Denise in the convention center after we decided to move our wedding indoors.  While he was there, he managed to leave the notes for his speech in the conference center.  Denise found the speech, recognized what it was, and hunted for him all over the resort in the hot sun so he would have it.  Many other people would have just carried on with their job and ignored it.  This speaks to her kindness, integrity and professionalism.

 

Thanks Denise for a wonderful day...

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