My family and I had a great time at the resort. We picked this resort after visiting earlier in the year and falling in love with the intimacy of the place, the grounds were beautiful, the rooms were nice, and the food was awesome. For my hubby and I that was the most important for us since he is a chef and I am also in the hospitality business. 

We were planning our special day with Paty who was very responsive to our emails and questions. Two weeks before the wedding we were trying to finalize all the details when I had not heard from Paty.

I was starting to get worried, but convinced myself that they would pull it together because whether they like it or not we were coming to get married and we were bringing 50 people with us.

One week before, we decided to call, because we had yet to finalize the menu, the flowers, more importantly the flowers. We call and ask for Paty to find out that she was no longer there.

The new coordinator, assured us that all the details would be taken care of.  We felt at ease with the new coordinator and our biggest concern was with their florist who is an outside contractor. She did not seem

professional.

The day of the wedding, I felt the coordinator could have done a better job at making sure the little details would have been taken care of, instead I was running around not relaxing. 

The florist was another ordeal, my sister being a florist received the flowers when they arrived- dead. The flowers that I paid extra for were dead. Arrived dead in warm water, granted it was very humid, but I expect the flowers to be alive. The coordinator offered to order more flowers at an additional charge. My sister who was also my MOH had the gardeners cut flowers from the garden and put some centerpieces together for me. 

Another minor detail that could have been handle better was the escort cards. It was to windy to put the escort cards on the table and so they did not set them out. However I did not find out until I was trying to take pictures after the ceremony and everyone was standing around.

It was details like this that I wish the coordinator would have really come through. In the end it was not the way we had planned or even imagine but it was perfect because what really matter was that we were married in front of 50 of our closest friends and family members.

I understand that the new coordinator had barely been there a week when we got married, but there is a General Manager of Hotel or somebody in charge that could have spoken to us to ensure that things would work out or apologize for the stress that they put me through.

In summary, food great, resort great, drinks awesome. Coordinator lacks experience but really sweet and willing to try. I would suggest that future brides really stay on top of the details that matter to them.

Florist, very unprofessional, I would insist on a new florist.