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Destination Wedding Resort Reviews
Hacienda Tres Rios Resort Spa & Nature Park All Inclusive

Ratings Distribution

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Detailed Ratings

Communication
General Location
Wedding Sites
Wedding Value
(Rated 4.7 stars with 5 reviews)
Rated #7 of 83 Playa del Carmen on BDW
About:
Hacienda Tres Rios Resort Spa & Nature Park All Inclusive > CUN > Carretera Cancún Tulum Km 54 > Playa del Carmen > > 77760>Location. Situated on a Playa del Carmen beach, this family friendly all inclusive hotel is close to Tres Rios Ecopark and El Camaleon Golf Club. Features. At this all inclusive property meals and beverages at on site restaurants and bars, taxes, and gratuities are included in room rates. Recreational activities and entertainment may also be included. There may be charges for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Hacienda Tres Rios Resort Spa & Nature Park All Inclusive has a private beach, an outdoor pool, a steam room, a sauna, and a fitness facility. This 4.0 star Playa del Carmen property features massage and treatment rooms, body treatments, and spa services. Business amenities at this 4.0 star property include wireless Internet access, meeting rooms for small groups, and audio visual equipment. Hacienda Tres Rios Resort Spa & Nature Park All Inclusive has a restaurant, a bar/lounge, and a poolside bar. 24 hour room service is available. This 4.0 star property provides an airport shuttle (surcharge). Guest parking is complimentary. Event space measuring 5979 square feet consists of a ballroom, conference rooms, and banquet facilities. The front desk is open 24 hours a day. The staff can arrange tour/ticket assistance, wedding services, event catering, and dry cleaning/laundry services. Additional amenities include a concierge desk, laundry facilities, and a coffee shop/café. The property has designated areas for smoking (fines may apply for smoking in non smoking areas). Guestrooms. Hacienda Tres Rios Resort Spa & Nature Park All Inclusive features 273 guestrooms in a 4 story property. 32 inches plasma televisions with free movie channels and first run movies are available in guestrooms. Business friendly amenities include complimentary high speed (wired) Internet access, complimentary wireless Internet access, and desks. Complimentary bottled water is provided. Balconies are featured in all guestrooms. Beds feature Egyptian cotton linens and premium bedding. All guestrooms provide coffee/tea makers. Bathrooms feature double sinks, bathroom phones, and scales. Amenities featured in guestrooms include DVD players, air conditioning, and minibars. Additional amenities offered include clock radios

Member Reviews

Pros: location, facility, wedding reception service
Cons: communication (between resort departments)
Overall, we had a great experience at Hacienda Tres Rios. Here's the breakdown...   Working with the H3R Wedding Department During the initial phase of the planning and contracting, we worked with Guillermo Rodriguez. He was ok to work with. The way they present the charges is somewhat unclear, and we had to ask for clarification on what is included several times. It became clear to us that the wedding services department appears to be understaffed, because he always seemed overwhelmed.
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LCB803

By LCB803, · 0 Comments

Pros: Lots of location options, very accommodating, family friendly yet still quiet enough for couples, eco park
Cons: Separate fee for Eco Park; Limited upgrade options; only 6 and under stay free; no reduced rate for kids (come on, how much does a <10 really eat??)
My fiance and I did a site visit in July 2012. We are using HTR for guest accommodation and ancillary events only, not ceremony or reception, so I can't review "Wedding Value". The price quoted was $185 per person, per night.   Money-Wise This location is a great way to maximize a modest budget (not a "budget" location though).   We are using HTR as our preferred/recommended hotel for guests. We are having the reception and ceremony elsewhere, but all ancillary events--welcome coc
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Eadon216

By Eadon216, · 0 Comments

Pros: Great wait staff, wonderful spa, fantastic pools
Cons: Menu needs varying, Service sometimes spotty at poolside, wifi spotty at times
(Full wedding review in the H3Rios thread in forum. But I do want to explain that I gave the Wedding Value 3 stars because I feel that there should be a standard wedding package option available and that at times it was frustrating to plan my wedding by finding all of my vendors separately. They also don't do anything special for the room for your first night as a married couple which I thought was a little lame). I really can’t say enough great things about this resort. My husband and I fi
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TerraDawn

By TerraDawn, · 0 Comments

Pros: wonderful staff, no vendor stipulations, fire dancers, mariachi bands, QUIET, secluded beaches
Cons: The food was tasty, but not varied...unless there was an event happening. The internet cut in and out.
I went to this resort as a photographer for the wedding but felt EVERY INCH the guest!  These guys are amazingly friendly and accomodating.  The bride said that they were just as concerned for great lighting as she was (which is excellent news for the vendors).     Unlink many resorts I've worked with, they allow the bride and groom to bring in their own vendors!!!  NO PROBLEM!  They hired me (from the DC area), a local DJ outside of the resort and the florist.  It was perfect!     T
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Pros: Not a mega resort, intimate, staff is very attentive
Cons: activites do not seem well organized, music at pool is sometimes boring
My FI stayed there two times.  After the first time we decided we wanted to have our wedding here.  We love that it is not a mega resort and that we will easily be able to find all of our guests.  There aren't a TON of guests which is great because the wait staff quickly knows who you are and what you want to drink and they are always ready to get you more.  The other resort staff are very friendly and always out to have a good time.  I am hoping that by the time our wedding arrives, the spa wil
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