NG1515

I am happy to report that we actually got everything straightened out! After the initial shock of what happened and the effect it would have on our wedding, the resort and its team were extremely helpful, understood the stress associated with the change and we were able to move forward past this issue and get back to planning our special day. The Romance Department came through and we were very pleased with and thankful for the attention they gave to resolving this issue. Our wedding will now be the next day on April 17th which hopefully won't impact too many of our guests. We are both just extremely happy to put that all behind us and can honestly say that we have been impressed with the manner in which the resort and the Romance Department handled this matter.

@@Matt Adcock We actually got everything straightened out! After the initial shock of what happened and the effect it would have on our wedding, the resort and its team were extremely helpful, understood the stress associated with the change and we were able to move forward past this issue and get back to planning our special day. The Romance Department came through and we were very pleased with and thankful for the attention they gave to resolving this issue. Our wedding will now be the next day on April 17th which hopefully won't impact too many of our guests. We are both just extremely happy to put that all behind us and can honestly say that we have been impressed with the manner in which the resort and the Romance Department handled this matter. (BTW...the smaller venue they mentioned was the gazebo).

Hey there ladies! I'm new on this site and I found it because of the amazing topic trend on here regarding Paradisus La Perla in Playa del Carmen. Our wedding is scheduled for April 16, 2016 and we booked the venue (and signed a contract) back in May of this year. Well we just found out that somehow the resort double booked our ceremony venue and unilaterally was going to move us to a different venue location that we did not select, nor did we want to utilize for the ceremony. Suffice it to say, we are very upset, disappointed, and frankly, insulted by how cavalier they were about the change. It was our understanding that they never host two weddings at the same time. We are now being left with the option of either using the Gazebo to host our 80-100 guest wedding on the 16th while another wedding is going on at our original ceremony venue, move the date of the wedding to the following day (keeping in mind that guests have already booked rooms, we have already sent save the dates and had our invitations printed) in order to use the bridge while a potential corporate event is going on behind us at Gabi Club, or pursue legal action for breach of contract. It would be great to know if anyone else has had similar issues with the Romance Department and how it was resolved. This has been a very stressful and upsetting week to say the least!

I was hoping to get some information from some of the brides here regarding the Romance Department for Paradisus PDC. We booked our wedding for April 16, 2016 and signed a contract securing certain venue locations at the resort. We just found out last week that somehow they had a "technical glitch" and double booked our ceremony venue. They then proceeded to just tell us via email that they were moving us to one of the smaller venues without even discussing it with us. Suffice it to say, we were very upset, disappointed, and frankly, insulted by how cavalier they were about the change. It was our understanding that they never host two weddings at the same time. We are now being left with the option of either using the Gazebo to host our 80-100 guest wedding on the 16th while another wedding is going on at our original ceremony venue, move the date of the wedding to the following day (keeping in mind that guests have already booked rooms, we have already sent save the dates and had our invitations printed) in order to use the bridge while a potential corporate event is going on behind us at Gabi Club, or pursue legal action for breach of contract. It would be great to know if anyone else has had similar issues with the Romance Department and how it was resolved. This has been a very stressful and upsetting week to say the least. We are still trying to resolve this issue with the resort, but given their lack of understanding and consideration thus far, we are leaning towards having to start the venue search all over again and pursuing legal action. Sigh.