Trex

I am also getting married at Beach Palace and really appreciate the tips on scheduling of events as I'm nervous about the flow. We have alloted two hours for photos. I initially thought this may be too much time and was actually considereing revising this but based on what you've said, it sounds like we may need it. I may even tack on an extra 30 minutes as well to take that breather / freshen-up / cocktail time! Excellent advice! I am a little concerned over the threat to lose your wedding spot over the mix-up and payment of your service order though. Doesn't sound very customer service focused and makes me wonder what we are heading down to. Looks like the venue isn't the only thing we have in common. Vanessa Martinez of Centre Holidays is my TA as well and I can't say enough good things about her! She also did my sister's wedding last year (which I was MOH at and therefore a big part of the planning process), and Vanessa was an absolute God send. For both weddings, Vanessa has gone above and beyond anything we ever expected from a travel agent. Not only was she able to get us an incredible rate (much better than what other agents quoted), she was super-friendly, responsive and beyond helpful. All of my guests are able to fly in and out on the same schedule but my sister had about 15 people who were basically in and out at different times than the rest of the group and Vanessa managed to take care of everything. My sister didn't get married at BP, but when we had an issue come up at her resort, I contacted Vanessa from the destination and she was on it and got it resolved before my sister could morph in to Bridezilla on the resort staff (trust me, it didn't take much for her to have the bridal melt-down!). In addition, Vanessa went out of her way to try to secure some additional perks for us. I know that this is your review and you are entitled to detail your own experience, but I think it's truly a disservice to other brides to discourage them from using Vanessa. I also dealt with her while she was out of the country and even though we had access to other people in her office for us and our guests to contact while she was away, she still responded to all of our emails. While I will grant you that they weren't as prompt as the replies I was accustomed to receiving when she was in the coutry (which I expected), I still heard from her the same day. I think the longest it took to receive a reply while she was out of town was about 5 hours, but given the time difference, and the fact that she was on the other side of the globe, I thought this was very resonable. As for plane seating, we just received all of our documents last week and I've already fielded frantic phone calls from our guests about the seating. ATTENTION BRIDES - this is done by Air Canada, and NOT by the TA. We are able to change our seating during the online check in any time in the 24 hours before we leave, which we will definitely do. As we all are, I am super excited to be getting hitched to one of the best men on the planet and appreciated the tips here in your review, but I definitely cannot agree with you on the travel agent front. Vanessa is amazing and we will be using her for years to come! I will post a review of my own wedding here as soon as I am "wifed-up"!!