Just an update for anyone reading this forum.
While I was having good experience with Romantic Planet, I was of course gathering other quotes and comparing, Any quote I got that was cheaper they agreed to match but never beat. While waiting for one last quote before booking, the RP agent we were dealing with was leaving on vacation the next day and we got the impression she didn't want to wait for us to decide. While I completely believe everyone deserves a vacation, she actually said to us "in an ideal world we would have the contract signed before I leave". In an ideal world? what? She was passing us onto her colleague once she left and gave us her name, but never sent an introduction email or connected us in any way. Like we were annoying her that we didn't book right away.
Needless to say, we have booked with another company, who were able to drop the price for each guests 7 night stay by $130 and got $200 off both mine and my fiancé's 14 night stay.
I don't want to speak poorly of anyone, just giving my opinion and I have heard good things about RP.