Hi all!
Wanted to chime in here as our wedding is fast approaching (December 15th at Paradisus PDC) and I'm having an interesting time trying to plan everything. As a wedding planner and a believer in DIY-projects, I've been trying to get the ball rolling since we booked our wedding in April and believe it or not, some items are still not confirmed and tucked away.
Our wedding coordinator Bianca (works out of the Miami Paradisus office I believe), has been great and pretty helpful/efficient in replying to emails and getting answers from the resort. JSAV has also been great to work with and are so quick at providing answers, quotes and email replies (THANK YOU!). Blue Lens was great as well - we are bringing our own photographer (Amanda Lloyd!) but will be using Blue Lens to capture the wedding ceremony and getting ready bits on video. Even the Spa managers have been so good about replying to emails on time and scheduling appointments for hair/makeup.
Unfortunately, the area that is one of the biggest components and has led to many frustrating days and nights is decor. Initially, I was quite excited to work with Alquimia Events as their portfolios look absolutely gorgeous! However, I've had a terrible experience trying to get in touch with Perla (the owner or representative who works on the Paradisus weddings). I was desperately trying to find some time with her back in May/June but Bianca mentioned that Alquimia was really busy with summer weddings. Being in the wedding business, I could understand this, and although I would personally never let any client feel like they were less important than my other clients, I figured I would follow up with them in a couple months. I finally coordinated a time to chat with her in August (after a couple appointment times that she had scheduled but never followed up on). The call went great but again, I waited another 3 weeks to actually get a half-complete proposal from her with the items that we had discussed. Not to mention that the pricing from this company is absolutely ridiculous! I understand that most destination brides would probably pay someone to do everything instead of worrying about how to transport items or buy items locally but I strongly recommend that you look into this option as you could be saving thousands!
I will definitely be escalating this with Paradisus management as they should provide brides with a second option for decor/flowers, especially if one company is this busy that they can't correspond with future brides. If you want any details, have questions or have any stories and experiences of your own similar to mine, I would love to hear from you!!
Anna - check out their ISSU page - http://issuu.com/perlac