Hi. I just got married at Dreams on Monday. We also had to deal with Areli and had some trouble. My fiance actually called her and that ended up working a little better than the e-mails. I would recommend trying that or talking to the hotel and getting your travel agent involved like Ginny said.
When we got the Dreams and met with the coordinator, we didnt even see an Areli. We worked mostly with Zoe, and a bit with Dalia. I met another bride who got married on Saturday and it was the same for her. I'm guessing Zoe and Dalia actually handle the weddings. I will say Zoe was amazing. We had one issue where we forgot name tags and she handled it with ease. We didnt even hear about it until the next day because she said she didnt want to worry us, which i really appreciated. She made sure we understood what was happening and directed us the whole time. She added all these perfect little details like this cute little I Do sign and a Luggage box for our cards.
I was a bit worried with the lack of communication, but it really turned out better than I even expected. I hope this will ease your mind a bit. If you have any questions, I'd be happy to answer them.
Brittany