I have found it takes awhile to hear back...,so I would suggest making a question list and then sending it after a few days so you can add everything possible to it. I use this technique with dr appt too lol. Bc otherwise I always forget important details...it's frustrating not to hear from the planner for a few days but it's more efficient to get 10 questions answered at once then waiting 5 days for only 1 question