My travel agent is amazing! She takes full initiative to contact them and sees it as part of her job to ensure I get the answers I need. But even then, it takes awhile - 2-3 weeks sometimes. I initially got fed up and asked her for the manager's contact info as they have very vague email adresses at EPM. But she wanted to handle it herself and I let her since she has built relationships with people at the resort. Plus, she would probably handle it better than I
It's pathetic but now any time I need to hear from Andrea, I have to ask my travel agent to bug whoever it is over there and we eventually get an answer. But they will answer your email but forget to attach an info doc, or send the wrong one, or not answer some of yoru questions and you have to go through the whole process again. If my agent wasn't so amazing, I don't know where I would be! Planning a wedding at EPM is not for the faint of heart, the impatient, or the perfectionist - I will definitely say that much. I consider myself middle ground as far as laid back and structured!
Well you are an amazing sister! She is paying for your stay, yes?? JK!
Did they send you the legal ceremony doc? We are having symbolic but I have the legal flyer if you need it.