Wayne

In spring of 2013, we made arrangements for a sunset cruise for spring 2014 for our wedding party with La Barcaza. We communicated a copule of times about our visiting to see the boat, etc. In October, we made an appointment with the manager, Mr Gyorgy, for late afternoon on a particular date in November to see the boat and make the final arrangements. Our plane was running a bit late so I e-mailed him before leaving the states and as soon as we arrived. We got a cab and got to Jellyfish beach (the location where we were to meet) with 2 minutes to spare. He was nowhere to be found and when we called we got a message which our cab driver told us meant that the number was out of service. Our cab driver was able to find someone who knew Mr. Gyorgy and got us his father's phone number. We called, and the gentlemen said that he was out on his boat for a wedding but that he would ask Mr. Gyorgy to call me. About an hour later I did get a call. Mr. Gyorgy said that he had car trouble and asked if we could reschedule; I advised that I had to check the schedule of our other meetings with the hotel vendors and that I would have to call him back. He gave me another phone number which I called about an hour later. It was someone else's phone and she did not speak any English and did not know where Mr. Gyorgy was. When arranging the meeting, we advised Mr. Gyorgy that were in Punta Cana only for 3 days to make the arrangements for the wedding. When we were at the airport for our return 2 days later we received an e-mail asking if we could meet. We advised him that we had made alternate arrangements and wanted the deposit back. He said he would return our deposit (never mind the cab fare and the time wasted). Six weeks later, no returned deposit. We posted about our experience on another website. Now we will only get our deposit back if we take down the post. Think about whether you want to do business with a company that behaves this way.