janders8

@Mention - bring your own stuff! We just picked the flowers that were around there that morning before the wedding (2 hours before). They use the real flowers because of the sea life which I TOTALLY get! I haven't heard anyone actually talk to Ramon until you are at the resort. I would go higher up and talk to someone about how they screwed things up before you get there. I am a huge advocate of going on facebook and talking to Olivia Rodriquez who is their social media guru! When is your wedding?

CurlyKristen - I feel your pain! I was in the same spot when I just set my date. I felt like they just took my money and now it is no communication. I thought "hit them where it hurts" and social media. I got a response back right away because their social media specialist contacted Anel and handled it. With this all my friends and family saw what I posted and commented on it as well. I just stayed on them. I know you shouldn't have to TRUST me because when it all boils down to it - it's their job. What is hard for me to understand is how they have Anel and Ramon and Ramon seemed like the only one running the show when you are down there from what I hear from other posts. Don't give up yet and try facebook first. I had to contact them on there and then I still didn't hear anything from Anel in a week and I wrote again. I am so glad I stuck with them and I don't regret the time I took to put into it. =] You got it girl! If you have questions PLEASE feel free to send me a list of questions. I have pictures as well as stuff from when Anel sent me stuff. Don't hesitate!

Please check out the attached file! For some reason it won't allow me to paste my LONG response on here. You will want to read it I promise! travel review.docx

I have been right on their Now Sapphire facebook page. Olivia Rodriguez is in charge of it and she will direct you to the right person!

I have put a high priority on my emails and that seems to help. Anel has been VERY good getting back to me now but I had to get on their butts for 3 months. A few things that I have asked and found out is: -You can only use real petals for the flower girl and/or your family & friends to throw at you while coming down the aisle as husband and wife - We have the moments package (the free on) and the minister is included with no extra cost. If you are doing a legal marriage then you must pay the judge 500$! -They have timeshare agents on the resort. If you are prepared to sit there from 1.5 - 3 hours and hear about this awesome deal and get this free coupon, then go have fun. Otherwise I wouldn't go. That is 3 hours you are wasting that you are in Mexico and it is a high pressure meeting to get you to buy a timeshare! They will call it something else but know what is what it is! - You can go to Dreams but you have to pay the fee for the day- 85$ which includes food, drinks and pool. Does not include water sports. Check before you go because if they are at full capacity, they will not let you in with a day pass. Also you must find your own transportation there and back! The hours to go are from 9AM to 11PM! Not really worth it to me but hey everyone is different. - Ask for the Wedding Planning Form to help you get more organized. This is the form that ask you what kind of cake, flowers, etc.. you would want that day. It will make you feel like the communication is a lot better! - Bride and bridesmaids will arrive at your ceremony location on a golf cart but the groom and groomsmen usually will just walk there. - Ask for a map of your ceremony location! They have a map with all the info and location of them! It will be a breeze if you give these to your guests before they arrive or when you get to the resort! I have it so if you email me or reply back I can give it to you too! -You will receive the free package if you turn in everyone's name as the guest list to your wedding planner. Your guest can use any travel agency or website but just need to stay at the resort in order for it to count! -You can request a room but they will not guarantee it. It is worth a try! There are no elevators so think of anyone that has trouble climbing stairs! There is only 3 floors but that might be enough for some people. - The resort is in a horseshoe shape so everything is close to everything but the pool, lobby, restaurants etc.. is closer to building 1, 2, 3. If you don't like some noise then the higher you go for numbers the farther you are away from the noise. -We heard that in building 6 there are ocean views without paying the ocean view price! (you pay tropical. 611-618 is what we heard!) -They can call you to answer your questions if you just ask them to. Maybe this is when you are 3 months until the big day but they have called me! - You can bring your own decorations and have someone that came with you put them up for free! Otherwise they charge you for them to do it! - They have an app now that allows you to call long distance on your cell phone for free. I haven't tried it yet and the link on the website wasn't working but they have sent me a document on it. This helps your wedding party to keep in contact there without paying large bills. You always could write down everyone's room number and call that way too! -The champagne toast with cake is right after the ceremony on the front of the beach. -I also read if you are bringing down decorations or any knick knacks BRING YOUR RECEIPTS! Customs can take all your hard work in a second. Also we were thinking about doing a sand unity thing instead of a unity candle for obvious reasons in the wind by the ocean, but we have to make sure we bought the sand and we aren't importing sand back from Mexico. Big no no in Mexico! Just make sure you have your receipts and you should be all good! - I also asked for the ministers contact info- email - so I can figure out what he is going to say! I want to add our own flare to it and make it more like us so I have asked for the agenda from him. Still waiting on that email! - When I had asked what is the day of the wedding like, this is what I got in response: THE CEREMONY WILL BE AT 11 A.M., YOUR GUEST NEED TO BE THERE 20 MINUTES BEFORE THE CEREMONY, THE BELL BOY WILL PICK THE BRIDE UP 5 MINUTES BEFORE THE CEREMONY, AS SOON AS EVERYBODY IS ON THE CEREMONY PLACE, PLEASE BE AWARE THAT THE ON SITE WEDDING COORDINATOR WILL CALL THE BRIDE FIRST TO LET HER KNOW THAT THE GOLF CAR IS ON THE WAY. - You also have to request to have a rehearsal the night before. I highly recommend this as all they have to do is arrange a time for you to do this and it can take a matter of ten minutes! Just to get the timing right for everyone walking down and who is walking with who. - Since we are having the free wedding, we are just going to the disco that night for our reception! - If you need more chairs like I do, they are $5 a chair extra plus tax. -If you want anything delivered to your guests rooms it will be $4 a room. -They will set up a fabric runner so your dress isn't full of sand. - This is what the moments packages ceremony will look like: If anyone has any questions PLEASE feel free to ask me. I have been bugging them for lots of answers and it does help to be on this forum to read what other brides hear or experienced! As you can tell, I have to know a lot of the answers just to make sure I can answer any of my guests information and I would like to know now so I don't panic or become a bridezilla on the day of the wedding! Hope this helps everyone!

Hi everyone! I have my wedding there on Feb. 6th 2014! We are very excited to be there but I have read that the communication sucks as I am having the same issues. I have been asked to change wedding planners as well. I have been emailing for 2 months without any communication back. I then wrote on their facebook page which kind of helped. I got an email from Anel finally and sent back 15 questions and it has been a week now with nothing. I understand they are busy but they are also running a business. I have now written back on their facebook wall and see what happens now but according to their calendar they have ( 3-6 months you do this, 2-3 months you do this) I am supposed to have known half of the check offs and I don't. I am hoping that if I stay on top of them they will do something about it! Is anyone else besides a couple of people had the same problem? Does it get better the closer you are to your date? I am slightly freaking out here!

Hey Girl! I was wondering if you could email me everything they sent you too! I am getting married there on Feb 6th 2014 and I didn't get anything like that either! Kinda a pain and making me nervous and it taking so long to get back to me ya know? Thank you so much my email is [email protected]

Hey Everyone! I am getting married at Now Sapphire on Feb 6th 2014. I just have some questions for the brides who have or haven't yet had their wedding at Now. I just want to make sure we have to best time but for as little money as possible. I'm getting a little nervous because some answers haven't been clear and straight to the point. We are doing the Moments package (free) and didn't know if you can't have a complimentary wedding on the weekends or at night there? They had told my TA that the 7th is booked and there are no 4 PM slots when on the website it said that they were all open but no one will give us a straight answer. Also I was reading some things online that if you don't want to pay for the ocean view room that rooms 611 and 607 are great views of the ocean. Also there are no elevators so make sure that you get a first floor room if stairs are an issue! I had heard that buildings 1-6 are the best as well. If anyone has any tips or tricks they would love to share I would love to hear them! Thank you all for all the comments! I am getting excited but just want to make sure that Now Sapphire is the place I still want to get married at!

Hey Everyone! I am getting married at Now Sapphire on Feb 6th 2014. I just have some questions for the brides who have or haven't yet had their wedding at Now. I just want to make sure we have to best time but for as little money as possible. I'm getting a little nervous because some answers haven't been clear and straight to the point. We are doing the Moments package (free) and didn't know if you can't have a complimentary wedding on the weekends or at night there? They had told my TA that the 7th is booked and there are no 4 PM slots when on the website it said that they were all open but no one will give us a straight answer. Also I was reading some things online that if you don't want to pay for the ocean view room that rooms 611 and 607 are great views of the ocean. Also there are no elevators so make sure that you get a first floor room if stairs are an issue! I had heard that buildings 1-6 are the best as well. If anyone has any tips or tricks they would love to share I would love to hear them! Thank you all for all the comments! I am getting excited but just want to make sure that Now Sapphire is the place I still want to get married at!