i have mine booked through sandals whitehouse in whitehouse, Jamaica, and I must say my WC is very on it. I've already had my first meeting/call with her and my second one is scheduled in about a month from now. She answers everything i ask her about. if I call her, she calls me back promptly and when i email her, same in her responding to me. i thought i was going to be pulling my hair out, but i'm actually smooth moving.(I say that now). Still haven't decided yet whether i'm doing the oot bags yet. thinking maybe just for my wedding party.