Leigh3124, Thanks for all of the great information! I'm getting married at NOW this December and starting to get all of our details together. I'm working with wedding planner, Anel. After reading your input, I wish I had Ramon! Did you find that communicating prior to the wedding was slow and difficult? In regards to your chair bows, you said Ramon didn't charge you to put them on - that's awesome! Did you find they were somewhat flexible in terms of negotiating for some of those smaller charge items? Last question: did you use the onsite salon for hair & makeup? If so, I would LOVE some feedback! Thanks! eb