Elarenee89, I'm sorry that you are so stressed. The person on the phone should be able to answer all of your questions and accept payment. I think that's it. Once I passed that point, I have been emailing back and forth very successfully with our wedding coordinator. She always answers questions quicker than I anticipate. The paperwork that they email you also lays out all of your options. I agree that they aren't very forthcoming with details, but that could be bc our wedding isn't until April 2014. I ask specific questions, and I've gotten most of those from other brides on the different cruise forums on the internet. For example, I read from another bride that you can have a signature drink. My WC never mentioned that to me, but when I asked her about it, she confirmed that I could and sent me the options. I told her that I had favors, that I had a caketopper, etc. and she told me that she would set up an extra table for favors and that I should pass the cake decorations to her when I arrive. I was very overwhelmed and then I remembered that I picked a cruise wedding so that I wouldn't have to plan every little detail. I wanted to be able to add personal touches but to focus on the important parts. If I can help, let me know.