I have done some research and have talked to some companies however like you I feel as though they are not living up to my expectations. I think I may just speak with a TA from my town and have them help me with travel arrangements then once I choose my resort I will just independently communicate with the resort to sort out all details. Plus with all the info and advise we get from this forum I think I will be able to get everything done I just find that until I know the rates for 2014 and choose a resort, not much else can get started My FI and I are going to Mexico Feb 6-13 this year to look at some resorts and see what they have to offer Lets keep in touch !! Ashley