Marlin travel doesnt specialize in wedding like luxe does, you may have an agent that "specializes" in weddings. I actually work as a travel agent and that's what I am. I prefer my clients deal directly with the resort co-ordinators, I feel that's the best way to ensure your wants and needs are communicated. Of course if a bride is ever having trouble I will step in and deal with the resort but I always tell my brides I handle the travel and am here for any extra help if needed but I feel a middle man between a resort wedding planner and yourself just adds more stress. I'm glad your dealing with the resort yourself now and can get things straightened out however I would file a complaint with that agent because that's certainly not good service for your big day! Hope it all falls into place