UK Bride

Sorry I submitted before I had signed off!! Anyway I was hoping you would help me and tell me how your plans are going for your big day? Please reply soon Best wishes, Liz.

Hi Courtney, I am also getting married at Cancun Palace on 22 Aug 2012, I planned it in April 2011. I am so upset about the way we have all be treated and the changes that are happening. I am worried that there will be areas of the resort that are closed for rebranding and I have now been told that I cannot have the Amber collection for the ceremony because they have new collections. I told them last year that I wanted Amber and I have bought bridesmaid dresses for that colour scheme. I hate all the colin cowie collection and they have put the price up by another 2000usd.

Hi Courtney, How are you? I have been reading your post on here and cannot quite believe what they are doing to us all. I am so angry about it. I booked our wedding last year (in April 2011) and paid the initial 300 US. We arrive August 11th 2012 for 3 weeks. Then our group all booked with the travel agent in the UK and I went ahead and bought bridesmaid dresses to match the Amber collection. Since then absolutely everything has changed and I had to find out about everything from tripadvisor. When I email Yesenia she is so unhelpful. No one has informed me about the change in the wedding collections or the change to Hard Rock. Now they say that I can't have amber collection because I did not pay a deposit on that particular package!!! NO-one said I had to pay a deposit!! I was told that I would organize all that with the wedding coordinator closer to the wedding. What are you doing about a wedding package? are you having the complimentary one? Have you seen all the changes to the hotel? I think they have removed the jacuzzis from the guestrooms. It is so far away from the theme that I wanted for my trip/wedding. Devastated. Please write back and let me know your thoughts, Best wishes, Liz, Manchester, England.