What I had to do was have my travel agent get ahold of our regional vacation rep from amresorts, they got ahold of Pilar who responded to me pretty quickly and set up a conference call (which she never called me)... i was a little too frustrated after that to call myself, as I am in the same boat as you and NEED to know my budget before I leave, so my travel agent set up a 3rd call (after 2 missed calls) and refused to get off the phone until Pilar was available. We had a scheduled call for 1:30 and she finally got on the phone around 2:05pm...we did get all my questions answered and she promised to send the documents by the next day. Not sure if you want to take it that far...but our budget is tight and our guest list was a little larger than expected, so i had to do something to get an answer. Good Luck, i'll cross my fingers for ya!
Exciting about the bag situation, i'm a little worried, but my parents have offered up stuffing things in their bags too so we don't have to pay too much extra.