I ended up going with someone else. The original planner just didn't seem interested in helping me. Every email that I sent asking a simple question was replied with one word... i.e. nice, good, okay. They wanted the money before I was even sent a contract. They rushed me off the phone and I could tell I didn't have their full attention when I celled them. I just wasn't getting a good vibe. My new planer is awesome and very enthusiastic!!!!