I have been dealing with the PR manager (hadn't spoken to the WC). Come to find out the WC is no longer there and the PR manager is taking over. I'm sure they are very busy but I have seen a lot of May 2013 hopefuls on here alone!! I did fax that information (3-4) page where you pick the wedding details. So that would have been the final paperwork. Still hadn't heard anything. I actually saw on a post here to have your TA contact them, that you get a better response that way. I had my TA call and within 15 minutes had responses to the 2 (yes 2, am I bridezilla yet?? haha) emails I had sent over a week and a half. Everything is officially confirmed and I can finally send out the STDs! It was a very simple response, actually. "Yes, your date is confirmed" But I guess in 100's of emails it just takes a long time to respond to everyone. (and do weddings at the resort at the same time). The PR manager (now WC) does seem very nice and I'm sure she will be great!! Now that I can breathe knowing my date is set, I'll be perusing the DIY for the next year!
Thanks for your suggestions, albellis!!