Hi everyone, I am posting this on behalf of one of my lovely brides who is getting settled back in after her wedding at Riu Ocho Rios: As for the resort itself, my major problem was the disconnect that happened when we arrived in Ocho Rios a number of reservations were "lost" by the front desk, because they are SO OUTDATED and use a paper system rubber banding the paperwork of guests reservation information. It was really bizarre.
The reservation I made for my brother family of 4, was not received. I'm not sure what happened between us and them, but when my brother arrived at midnight on Thursday, the reservation was not there, so they made him pay for the night, and then when we checked back in the morning they still were not able to refund the money. Finally around 6/7pm the next day when they wanted to kick my brother and his family out of the room they cleared it up and refunded the money. Apparently this "disconnect" between the supplier and their front desk reservation happens all the time, a pain in the ass if you ask me.
The room I was in had a great view, and they decided to upgrade me to a "bridal suite" but that room did not have AC, so that was definitely interesting. In a country that was 95 degrees and a humidity level that was unbearable. Even after complaining and they came, he pretty much told me he couldn't fix it and brought in a fan for me.
I'm sure you can imagine how pissed I was.
Upon arriving Keisha confirmed that my dinner was at 9:30pm, but I had to have her change it to 6:30, which she offered to and said No problem. She told me she would change it to Mamee Bay, so we all arrived there at 6:30 only to find out that we had no reservation, apparently she told me Mammee Bay but meant to say the Buffet, so I had 70 guests standing there waiting for seating which did not exist. That was a bit frustrating.
That day it rained for 10 minutes which it does EVERYDAY in Jamaica and they were going to cancel my bonfire, which I was livid, the sand wasn't even that wet. But after complaining up a storm the bonfire was but back on.
In all, the wedding was not smooth sailing, I spent at least 2 - 3 hours at the front desk everyday fixing something that went wrong, or was promised and did not happen, eventually things were fixed, but I expected a more stress free environment which for me did not happen. I could also be crazy type A sociopath with crazy standards and perhaps a destination wedding was NOT the best choice for me In all it all worked out in the end, the guests had no idea, what I went through and was shielded by the crazy things I had to go through, so I guess I can say that was a success.
I hope this helps! P.S. I also had to kill a roach in my room
Oh and the food was great for an all inclusive!