Thanks KaraKristine! I actually complained to the supervisor, Patty Romero. She gave me a call and told me Ana (who I requested) was booked for the month of my wedding. She did offer to kind of oversee my current WC's job though. She said I could CC her on all of our messages so that they could both help me out. After that conversation, I sent both of them a message with my remaining questions that never got answered. My WC responded to me in 12 hours - go figure. What I was really astonished by though, was that my WC had the audacity to straight out lie. When Patty came to me, she told me that Elsa, my coordinator told her we've been talking on the phone and that's why there are no responses for a month at a time. I have never spoken to this lady on the phone in my life. I probably shouldn't have stayed with her, but I figured if her supervisor is watching over her shoulder, she'll do a better job. Thanks for your help!