Yeah I noticed that too! But I also think they are just gonna refer you to N's email address to address the issue. But I'm sure if there are enough brides complaining in tactful manner, they will do something about lack of communication.
I emailed N on Monday, and heard from her Monday night, after waiting 2 weeks, and 3 emails sent to her. It was kind of urgent to hear back from her, since we had some issues with our reservations. But all is good now, and I will email her in couple of weeks, hopefully after all April brides are happily married!