Oh wow. Thanks for posting this. I'll be sure to keep my eye on my statements. I think anything like that is acceptable grounds for full refunds and cancellation. =/ That terrible. Quote: Originally Posted by AlmostMrsRJF
Just a warning for you ladies.... Be careful about sending your credit card info your miami contacts. I had to fax my over 2 weeks ago to pay for the wedding ceremony package. Joannis said she didn't get all of the pages (even though my fax confirmation showed that all were delivered) and the missing pages were the ones with our credit card info. I ended up having to resend it. Then last Friday we got a call from the credit card company that someone had tried to use our card in Florida. The credit card company fixed everything, but pissed doesn't even describe how I felt. I called and tried to get a supervisor, but she wasn't available. I did get her contact info and was told to send over a copy of the info we had on the charges in an email. I did that and copied Joannis and my sales rep, Michelle Farinas. I haven't heard back from Palace Resorts yet, but I will let you know what happens. Just be careful because clearly there's someone in that office that's not an honest person. Lucky for us, our credit card company caught everything the day that happened and that they cancelled the charges right away.