We are getting upgraded one room category. This was an offer from our tour operator negotiated by our travel agent. Basically every tour op has an allotment of rooms at the resort and the more of their rooms you fill with gueststhe more rewards they offer you, ie. with more than 10 rooms booked we got our upgrade, with more than 20 rooms we might get a free excursion, etc. From what I've heard from previous brides I know if you are booking independantly rather than with a tour operator like sunquest, etc. then you are in a better position to negotiate with the hotel themselves. It's easy for them to say no in an email, when you arrive to check in they know exactly how many empty rooms they have to offer the pretty little bride standing infront of them