well I finally chatted with my WC Carolina today for the first time for all of 6 minutes. We chatted about what type of ceremony (symbolic/civil etc), if we want outside or inside for the ceremony, if we wanted a private reception or just the dinner reservation, Cake (she only gave options of vanilla, chocolate, or strawberry) I asked about tres leche cake and she had no idea what i was talking about. She also asked about my bouquet preferences, hopefully they can order the orchids I want, she said she would let me know.
She then asked about photography - but from the get go we asked Yesenia if we could use Del Sol, she said yes, so we booked. Then this WC is like we don't allow outside vendors - i nearly flipped! after saying again I received confirmation from Yesenia back in September regarding this, she finally said okay well you will have to pay a guest fee (I already knew). Talk about giving somebody a heart attack! She was really irritated when she found out we were using them. Basically any email we have ever spent time writing has fallen on deaf ears. She even had our wedding date wrong. I have been incredibly disappointed so far with the customer service. oh well I'm not going to let it bother me, I just shake my head. But I do have a question, is anybody doing a private reception? she told me its $50 per person for the private event.