WORD!!!!! My BIGGEST regret is dealing with Iberostar AT ALL! I sincerely hope that once I get there (and they can't avoid me) the service/response is better. But yeah, honestly, this experience has been anything but cute. Waiting weeks, sometimes months, to respond to your client is unacceptable. And this "island time" excuse is just that...AN EXCUSE! I wish I could've cancelled my wedding there but unfortunately most of my guests are booked and excited to be coming. But I would not recommend this resort to a bride. It has been stressful not getting timely responses and then getting 'tude when I send multiple emails following up on the emails that have gone unanswered for weeks. Oh, AND they NEVER admit when they are wrong or a mistake has been made. I expressed my concerns about 2 couples' paperwork being lost recently and they responded that they have NEVER lost anyone's paperwork. Huh??? So are they calling the brides on this forum liars? SMDH!