Oh yes, I was referring to the Riu Palace Las Americas, so many Rius lol. From the start I have had a very easy time communicating with my WC. I have never had to wait more than 48 hour for a reply in fact usually I had a response same day! I asked her for the price listing of the extras for cocktail hours etc, and she sent it right over! I was also very overwhelmed, but now we leave in 4 days and I am very relax, and ready to go! Everything comes together in the end!