moniwoni

To all you ladies getting married here Just somthing I think you should and would like to know......BEWARE!!! When you plan your wedding you want to trust who you are dealing with. Recent email that they never responded back to on tripadvisor.... they PM'd me and then nothing! This resort sucks if you ask me and I didn't even have my wedding here(stayed at another nearby resort) which I also wasn't thrilled with.... we stayed at HRH for our honeymoon.... and planed a private photo shoot here for my husband and I. My email address is xxxxxxxxxxx I sent an email and got a response that the $400.00 dollars that you took off our bill was all you are able to do.... When we were there I let it be known that, that's a start but not enough. We had numerous issues as stated, one being with the spa. Another was we had an ant problem our entire stay even with the exterminating. When we first arrived to our room there was a chocolate honeymoon cake infested with ants. The biggest problem however is my wedding gown. The way we were treated with this issue was is appalling. I would be a little more understanding if I sent my gown to be cleaned but i did NOT. I sent it to be steam pressed. I wrote it twice on the laundering slip.....STEAM ONLY. The tag inside the gown has special instructions on dry cleaning and calls for a special cleaning, which is why I wasn't going to clean it until i returned home. I only wanted to take the wrinkles out for some additional pictures we were going to take at your resort. My dress came back to my room the next day soaking wet. The bottom of the gown which was dirty from wearing on my actual wedding day came back spotless.(proving it was cleaned) I wore the gown days before at another resort and had the same done just to remove the wrinkles before the wedding and it came back in perfect shape and that was a much smaller resort. The fact is no one is really taking responsibility for what occurred and your management made it seam as if they were doing us a favor when they took a very small portion off our bill. A whole night was ruined the night my gown did come back. I was so upset I couldn't even enjoy the evening with my husband. The amount of time speaking with the staff and management about the issues was the last thing we wanted to do on our honeymoon. As far as I'm concerned the fact that your able to just brush this off and say case closed is unforgivable and therefore we won't be returning to your resort. I posted this on trip advisor because I feel people should know the truth. I will also be posting on wedding and other travel forums as well because that is how angry I am. STEP UP and take RESPONSIBILITY for what happened.... If you wan't to use outside vendors(laundering service) Don't you think you should take this out with them?? On January 22, 2012 12:33 PM Tracy H wrote: Hello moniwoni, Please allow me to introduce myself. My name is Tracy Hedrick and I'm the VIBE Manger at the resort. I would like to verify if you stayed with us at our resort. Please send me your email address and/or phone number. Thank you.

To all you ladies getting married here Just somthing I think you should and would like to know......BEWARE!!! When you plan your wedding you want to trust who you are dealing with. Recent email that they never responded back to on tripadvisor.... they PM'd me and then nothing! This resort sucks if you ask me and I didn't even have my wedding here(stayed at another nearby resort) which I also wasn't thrilled with.... we stayed at HRH for our honeymoon.... and planed a private photo shoot here for my husband and I. My email address is xxxxxxxxxxx I sent an email and got a response that the $400.00 dollars that you took off our bill was all you are able to do.... When we were there I let it be known that, that's a start but not enough. We had numerous issues as stated, one being with the spa. Another was we had an ant problem our entire stay even with the exterminating. When we first arrived to our room there was a chocolate honeymoon cake infested with ants. The biggest problem however is my wedding gown. The way we were treated with this issue was is appalling. I would be a little more understanding if I sent my gown to be cleaned but i did NOT. I sent it to be steam pressed. I wrote it twice on the laundering slip.....STEAM ONLY. The tag inside the gown has special instructions on dry cleaning and calls for a special cleaning, which is why I wasn't going to clean it until i returned home. I only wanted to take the wrinkles out for some additional pictures we were going to take at your resort. My dress came back to my room the next day soaking wet. The bottom of the gown which was dirty from wearing on my actual wedding day came back spotless.(proving it was cleaned) I wore the gown days before at another resort and had the same done just to remove the wrinkles before the wedding and it came back in perfect shape and that was a much smaller resort. The fact is no one is really taking responsibility for what occurred and your management made it seam as if they were doing us a favor when they took a very small portion off our bill. A whole night was ruined the night my gown did come back. I was so upset I couldn't even enjoy the evening with my husband. The amount of time speaking with the staff and management about the issues was the last thing we wanted to do on our honeymoon. As far as I'm concerned the fact that your able to just brush this off and say case closed is unforgivable and therefore we won't be returning to your resort. I posted this on trip advisor because I feel people should know the truth. I will also be posting on wedding and other travel forums as well because that is how angry I am. STEP UP and take RESPONSIBILITY for what happened.... If you wan't to use outside vendors(laundering service) Don't you think you should take this out with them?? On January 22, 2012 12:33 PM Tracy H wrote: Hello moniwoni, Please allow me to introduce myself. My name is Tracy Hedrick and I'm the VIBE Manger at the resort. I would like to verify if you stayed with us at our resort. Please send me your email address and/or phone number. Thank you.

To all you ladies getting married here Just somthing I think you should and would like to know......BEWARE!!! When you plan your wedding you want to trust who you are dealing with. Recent email that they never responded back to on tripadvisor.... they PM'd me and then nothing! This resort sucks if you ask me and I didn't even have my wedding here(stayed at another nearby resort) which I also wasn't thrilled with.... we stayed at HRH for our honeymoon.... and planed a private photo shoot here for my husband and I. My email address is xxxxxxxxxxx I sent an email and got a response that the $400.00 dollars that you took off our bill was all you are able to do.... When we were there I let it be known that, that's a start but not enough. We had numerous issues as stated, one being with the spa. Another was we had an ant problem our entire stay even with the exterminating. When we first arrived to our room there was a chocolate honeymoon cake infested with ants. The biggest problem however is my wedding gown. The way we were treated with this issue was is appalling. I would be a little more understanding if I sent my gown to be cleaned but i did NOT. I sent it to be steam pressed. I wrote it twice on the laundering slip.....STEAM ONLY. The tag inside the gown has special instructions on dry cleaning and calls for a special cleaning, which is why I wasn't going to clean it until i returned home. I only wanted to take the wrinkles out for some additional pictures we were going to take at your resort. My dress came back to my room the next day soaking wet. The bottom of the gown which was dirty from wearing on my actual wedding day came back spotless.(proving it was cleaned) I wore the gown days before at another resort and had the same done just to remove the wrinkles before the wedding and it came back in perfect shape and that was a much smaller resort. The fact is no one is really taking responsibility for what occurred and your management made it seam as if they were doing us a favor when they took a very small portion off our bill. A whole night was ruined the night my gown did come back. I was so upset I couldn't even enjoy the evening with my husband. The amount of time speaking with the staff and management about the issues was the last thing we wanted to do on our honeymoon. As far as I'm concerned the fact that your able to just brush this off and say case closed is unforgivable and therefore we won't be returning to your resort. I posted this on trip advisor because I feel people should know the truth. I will also be posting on wedding and other travel forums as well because that is how angry I am. STEP UP and take RESPONSIBILITY for what happened.... If you wan't to use outside vendors(laundering service) Don't you think you should take this out with them?? On January 22, 2012 12:33 PM Tracy H wrote: Hello moniwoni, Please allow me to introduce myself. My name is Tracy Hedrick and I'm the VIBE Manger at the resort. I would like to verify if you stayed with us at our resort. Please send me your email address and/or phone number. Thank you.

To all you ladies getting married here Just somthing I think you should and would like to know......BEWARE!!! When you plan your wedding you want to trust who you are dealing with. Recent email that they never responded back to on tripadvisor.... they PM'd me and then nothing! This resort sucks if you ask me and I didn't even have my wedding here(stayed at another nearby resort) which I also wasn't thrilled with.... we stayed at HRH for our honeymoon.... and planed a private photo shoot here for my husband and I. My email address is xxxxxxxxxxx I sent an email and got a response that the $400.00 dollars that you took off our bill was all you are able to do.... When we were there I let it be known that, that's a start but not enough. We had numerous issues as stated, one being with the spa. Another was we had an ant problem our entire stay even with the exterminating. When we first arrived to our room there was a chocolate honeymoon cake infested with ants. The biggest problem however is my wedding gown. The way we were treated with this issue was is appalling. I would be a little more understanding if I sent my gown to be cleaned but i did NOT. I sent it to be steam pressed. I wrote it twice on the laundering slip.....STEAM ONLY. The tag inside the gown has special instructions on dry cleaning and calls for a special cleaning, which is why I wasn't going to clean it until i returned home. I only wanted to take the wrinkles out for some additional pictures we were going to take at your resort. My dress came back to my room the next day soaking wet. The bottom of the gown which was dirty from wearing on my actual wedding day came back spotless.(proving it was cleaned) I wore the gown days before at another resort and had the same done just to remove the wrinkles before the wedding and it came back in perfect shape and that was a much smaller resort. The fact is no one is really taking responsibility for what occurred and your management made it seam as if they were doing us a favor when they took a very small portion off our bill. A whole night was ruined the night my gown did come back. I was so upset I couldn't even enjoy the evening with my husband. The amount of time speaking with the staff and management about the issues was the last thing we wanted to do on our honeymoon. As far as I'm concerned the fact that your able to just brush this off and say case closed is unforgivable and therefore we won't be returning to your resort. I posted this on trip advisor because I feel people should know the truth. I will also be posting on wedding and other travel forums as well because that is how angry I am. STEP UP and take RESPONSIBILITY for what happened.... If you wan't to use outside vendors(laundering service) Don't you think you should take this out with them?? On January 22, 2012 12:33 PM Tracy H wrote: Hello moniwoni, Please allow me to introduce myself. My name is Tracy Hedrick and I'm the VIBE Manger at the resort. I would like to verify if you stayed with us at our resort. Please send me your email address and/or phone number. Thank you.

katusha, I use this email to reach claribel [email protected] sometimes it takes a few days but she does ALWAYS get back to me & is always reassuring;) moni

hey ladies, So I havn't ordered the sky lanterns yet...... but check out this site for decorations save-on-crafts.com...... there selection of paper lanterns are nice(big selection) and very reasonable;) chair sashes and freeze dried flower petals.... cute cake toppers too! I'm getting a lot of stuff from them!!! Also check out centurynovelty.com (tropical fish bubble bottles) there really cute! luna bazaar is also another GREAT site!! Sky lanterns..... this is the least expensive site ive come across..... freeskylanterns.com also the skylantern.com hope this helps;)

Hey katusha, yes so far the planning is going smoothly..... still feel like have so much to do though.... It seems its a go with the sky lanterns!!! Claribel said yes I even emailed a pic.... I am also doing a 4PM ceremony, Skygirl..... I felt the opposite I think I may have preferred 5, however I think 4 will be perfect!

Does anyone know if the resort allows sky lanterns?? I really want to have our guests all light one on the beach ~ they look amazing!

Hey ladies just wanted to check in & see how everybody's planning is going?? CRAZY weekend here on LI with hurricane Irene.... gotta get back into action!! November is around the corner. The brand new spa grand opening is planned to open NOV 1st!!! It has a full bridal suite;)

Thanks Sarah for the photos! Can't wait to hear your thoughts, good & bad..... just an honest opinion..... but mostly good, lol. Today we confirmed our reception will be at castaways!!! I liked the idea of the poolside reception and the look but the castaway has better food options... Sarah did you see any other locations for the ceremony that looked more appealing and PRIVATE... than the beach. It looked like there was a lot going on during the wedding ceremonies... volleyball, lots of onlookers in bikinis... I think that may bother me. We will have children so will not be able to use the secrets gazebo.... Which restaurant was your favorite ( looking for a spot to hold a dinner for about 25 of my guests (before most arrive on that friday)?? What did u think of the alcoholic beverages? Ok I'll wrap it up...lol Can't wait to hear back! ~ moni

katusha, my TA spoke with the WC and then she called me.... I know they usually don't start confirming anything until about 6 weeks before the wedding. Castaways is outdoors just has a covering over the top but the sides are open air.... if you go to the website you can see a pic of it on the resort map. Jaz... I know it's such a hard choice...... still waiting to here if castaways is def avail for us, Claribel will probably contact me tomorrow. That's so great that the rate went down.... I'd be excited too!

thanks Jaz;) Spoke to the WC today may be able to have reception at castaways after all..... I like the look of the pool reception, although castaways has better food options... what do u girls think??

Btw awesome rate!!!

Jb can you send me the new list from the website?? [email protected]

great list, thanks for sharing!