jredett

We had our wedding on the 7th and it was WONDERFUL!! You have nothing to worry about. Guillermo was great once we got there. He is the sweetest person, always smiling and he is very busy with weddings, so I guess I can understand why he would not get back timely. You can change or add anything when you meet with him so if there is something he hasn't got back to you about, it can be done there. Dreams Resort was amazing too. We had such a great time and all our guests loved it! I wish I was still there. Best of luck to you and don't worry!

Okay...I am laughing now even though it is not funny. I get the "that will pretty, etc..." responses too and then ignores my other questions. I emailed him over a week ago and still have not received a response and he usually is ok at getting back timely even though he doesn't answer anything. I will definitely keep you posted and thanks for the email address. Keep me posted as well and I will for sure let you know how it turns out. Hopefully it will all work out.

I have Guillermo as my WC and I am having the SAME issues. And this the 3rd WC we have had. They keep leaving. So I emailed him 3 different times with the same questions and each time, he did not answer my questions and said thank you very much for the information or would answer one question and completely disregard the other questions. The last email I got he sent me a timeline and budget for someone else's wedding. I emailed him back and have not heard back from him, that was over a week ago. I am getting married oct 7 and feel I have a lot of unanswered questions and concerns. My fiancé called the US customer service line and took down our complaint but they have done nothing. Can you send me the resort managers email address? Have you emailed them about your concerns?? What happened? I keep hoping and praying it will all come together and be beautiful but I am still so worried.