In regards to contracts. Demand one ASAP!! I began asking for one in September and was never directly answered, I was told I didn't need one or that I could wait and one time I was told they were working on one for me. I never got one until January and when I recieved it, it was compeltly wrong, the prices were all way higher, things I had asked for were not included and others were added in that I specifically asked not to have were in there. I had assumed that I would be honored pricing from when I put down my deposit but that was not true. I told Esman that I felt they were not doing good business or being honest. He wound up telling me he would honor any price Rebeca or Louise had quoted me and what ever was not quoted, I would have to pay all of the new prices.