so far my experience has been that the Wc are super slow to respond. I of course happened to be working with a WC who no longer works for Palace Resorts and was supposed to be handed off to another WC who never responded to my emails or phone calls. Luckily i have been in touch with another bride who is a member at Palace and she talked to her WC, who emailed me. I believe I am dealing with her now, even though she is super slow to respond. I actually threatened to take my wedding elsewhere because i was so annoyed that they were not responding. I initially requested a contract almost 2 months ago and never got one until like 2 weeks ago. I am now trying to change the wording in it about vendors, and am still waiting to here back! Good Luck, I hope you experience is better than mine!