We are also having troubles with them. We started to work with them back in October 2010, and we are basicly at the same stand point with them as we were when we first started other then we have put a deposit down on our flights. This is another mistake that I am kicking myself for b/c we no longer wish to use them, but I don't know how to get that deposit back to use another travel agent? Does anyone have any recomondations as to how to go about doing this? They can not seem to hold onto staff so the new staff members we are dealing with keep using the same excuse that they are 'still learning the ropes', or that they are super busy with weddings or wedding shows that they can not get back to us and answer any of our questions, so needless to say ALL of our questions that we have been asking regarding our wedding plans have YET to be answered, so I've basicly gone ahead and researched the resorts wedding planners e-mail and personally got intouch with her to ask my questions etc. The last straw for me was when we had wanted to go in to have a meeting with them face to face, and they kept pushing our appointment back saying that there wouldn't be anyone in the office, and not getting back to us. Basically to all who is considering using this company BEWARE!!!