Hi Tink, They normally only take a day or two, but they are constantly busy. The first time it took them about a week for me, but once they confirm your date, then they answer a little more quickly. My wedding is on Nov 14th now, and they answer my emails normally that night because it is soon. You don't have to plan everything way far out, so don't get discouraged if they don't get back to you right away, they are dealing with Brides who's wedding is on the horizon. Imagine, if these resorts do 3 weddings per day, on average, how many emails they get, they have to prioritize so that the brides arriving don't get stressed out so close to their wedding. This site has tons of helpful information, you can get almost everything you need done without contact the resort except to finalize detail til about 3 months out..... But, one thing to remember, if you can get them to confirm prices, or anything "extra" they may offer you, bring the email with you when you go down so you have proof of what they offered.