Janelle originally went on my list of three planners to contact. One didn't respond, one basically told me I was too early and to call her in a few months, and Janelle was the sweetest, most responsive, most polite person to whom I spoke. Throughout this process, she has been amazing to work with. If I send her a list of questions, she sends the list back with her answers in a different color underneath. No matter how trivial my question, she responds with thorough and clear answers, giving me all my options, and she doesn't work on "island time," the eternal excuse for delayed responses. I always recieve an answer to emails within 48 hours, unless there's a storm or a trip to the mainland, which she posts in advance on her facebook page.