I have Janina and she has been great so far. If you are just asking the basic questions and are not in a rush, just email her and she normally emails back within 2-3 days. But if you want an answer quickly, just call her until she picks up and do not leave a message. Janina always has a quick answer and doesn't have to look it up or call you back. ) I also have a group contract and my guests are booking thru our wedding link provided by Moon Palace. It's super easy and even if you don't have the exact amount that you put on the contract to make the free functionsat the end, Janina will just change the number to the actual rooms you booked even if its less than you originally thought (which still means you might get a comp night or cocktail hour for free) so it worth it. )