Chancey, when you signed your contract, did it come directly from Miami or did it come through your TA. My TA originally said she wanted to do all this too, but I just ignored her and emailed them directly. If you don't know who is assigned to you, just call the general wedding office number and ask. I have emailed my Miami coordinator at least a dozen times by now and she has provided some great information. I asked if I could reserve my reception site and she said yes. I would suggest you just call.