Hi J-me, The same thing happened to me, I will suggest you to call the office in Miami. A month before my wedding i decided to hire a DJ. I had a quote from DJ Doremixx for $800 . When i asked my WC, she said no outside vendors and sent me their approved DJ which was 4 hours for $ 1500, No way i would pay that money!!. So, I emailed Yesenia from Miami 1 week before the wedding and asked her if it was okay to use DJ Doremixx, she said yes. Ivan was so great to work with!! My wedding was their first time at Aventura Palace but he worked at other Palace Resorts. My wedding was on Saturday November 5th, Ivan and Omar ( his assistant) came on Friday to view the reception location and went thru every songs and all the bridal party's name with us. He made sure everything was right! Husband and I made a lot of changes and he was very patient . Also, i left the song for my wedding video , i told Ivan about it and he sent me a CD with the english and spanish versions of the song.During our meeting, I told him that some of my family are coming from my country and didn't speak english, He played French/haitian music which was wonderful!! There was no fee, i only purchased 2 guests pass.