Hello, I am using Florart for my wedding next week. Maripepa and I have been emailing back and forth for the past couple months, and I haven't had any problems with no answers. As I have not been able to go to PV, we have been emailing back and forth. She has always been very very prompt at getting back to me as soon as she can. When choosing my flowers, I told her the ones that I like (Stargazer Lillie's and white roses), and she was able to send me various pictures to choose from. She has even made it possible to order beta fish for my center pieces, which has been one of my plans for center pieces for years. I was able to make several changes throughout as my needs have changed, whether its adding a bouquet or decreasing the amount of center pieces we need, and that hasn't been a problem. She would just adjust the budget and send me the new one. I was even able to add and change a couple things just yesterday, with my wedding being the 20th. She has been nothing but helpful and prompt with me. I will let you know how things are after my big day!