I booked my date with the resort without a TA. My travel agent has never even spoken with the hotel, they are dealing strictly with the tour operator and I am doing everything with the hotel. As long as you call the hotel, tell them the date you want and it is available then you email them a copy front and back of your credit card, a copy of you drivers license, fill out a short form of the locations you want the wedding, cocktail and reception and you are booked in, with or without a TA. You should speak with Hotel Management if that is what she is telling you or try to reach Pilar cause that is who i initially dealt with when i secured my date. Good luck!
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