Jesse, My hubby and I were in the prem section with one other couple that were guest of ours. all you have to do is request a cabana from the pool butler when you get out there. You tell him your room number. then about 10 of our friends came over from their regular rooms and they did serve them. I think as long as it's not too crazy. i will say the service by the pool butlers can be fast or really slow pretty much depends on the demand But no they were not strict