So sorry to hear you're disappointed. I know it must be way off from what you had in mind, but I have to say I think the dress looks beautiful. If there really is no way you would wear it, I would look into getting the refund. But from my experience, dresses look a lot better on than in the photos, so maybe they could make whatever fixes they can, send it to you, and then if you're still unhappy they could give you a partial refund and then you could try to sell it to recoup the cost? I actually had no problem selling my first dress on craigslist.