So I just heard back from RIU today. They have offered us a free week all inclusive stay at any of their resorts in Dominican Republic, Jamaica, Mexico or Costa Rica. Sunquest also sent us a $300 travel voucher for our flights as they're not included in the RIU offer. We're happy with that. We decided to go with Costa Rica as we've already been to all of the other countries. We have from now until August 2011 to use it so we have time to plan. Â It was a pain to get in contact with them but it paid off to keep on them! They were really apologetic for the crap we had to deal with on our wedding day. Â Another suggestion for anyone who has any problems while they're at ROR, speak with one of the Sunquest representatives while you're there. They're at the resort everyday and then they can also forward your complaints along or try to help with the situation. Â