I had been searching around forever for mugs for our oot bags and I finally found on ebay the seller factory_21 on there. The lady from there was so accomidating. I wanted mugs with lids and didn't see them on the things that they were selling, but she sent me a pic of what she could get in and I absolutely loved them!! The communication was super, she resonded to my questions on a daily basis and the whole transaction took just over a week to purchase and recieve them.I got them about two weeks ago and couldn't be happier! They did an amazing job for a great price!!