Hi Ladies! To further ease your minds, just wanted to share an e-mail I received today from Randy. It was a nice gesture from him to reassure me, as I hadn't even sent anything expressing my concern as lbcs had. I know all of our weddings at MDC are going to be beautiful and just as we dreamed
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Mallory,
Like most resorts, we monitor the web sites where we are periodically reviewed, like Trip Advisor, Best Destination Weddings, and others. And we've noticed some concern out there regarding the recent review by aperry79. Since we cannot post on BDW, I just wanted to reassure you that what happened that day was a fluke.
We've done hundreds of weddings without a ceremony with such problems, and we will go thousands more without it happening again. Basically it was a strange confluence of events that occurred that day, some under our control, others not; and we've taken steps to ensure that they are never repeated. Among those steps is the creation of a new position at Moon Dance, tentatively called Event Director. He/she will not only facilitate weddings, but will manage day to day amenities like music around the resort, special menus from the kitchen, and contests and games. He will not replace the coordinator or the concierge, but will help both. Perhaps most importantly, the Event Director will be personally responsible for ensuring that each wedding goes off without a hitch.
So, please be assured that Moon Dance will execute your wedding with grace, style and professionalism.
Randy McKay
Owner
Moon Dance Resorts